Refund policy

Return/Exchange Policy

We at Kumud Creations, do not provide any forms of refunds (Partial or Full). 

For all the Return and/or Exchange please write to us at support@kumudcreations.in

1. Eligibility

  • Due to the personalized nature of our products (printed on customer orders), we generally do not accept returns.

2. Defective Products

  • In the rare event that you receive a defective or incorrect product, please contact us at support@kumudcreations.in with complete details like your name, contact number, order no, and proof of defective product within 2 days of receiving your order.
  • The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Any Product Used/Washed Once Cannot be Exchanged or Refunded.

3. Return Process for Defective Products

  • To initiate a return for a defective product, please contact us with your order number and details about the product.
  • Our customer support team will provide you with instructions on how to return the defective item.

4. Exchange Process

  • Kindly note that all exchanges and returns are accepted only after the customer informs us of any issue within seven days of delivery.
  • In case of a size issue or the wrong product received, you can raise the exchange request within seven days of delivery of the product (including the day of delivery).
  • We can exchange the product with another size or the correct product of the same value. There are no charges for the product but you will have to pay Rs.200 (per item) for shipping and we can arrange the reverse pickup.
  • If the value of the new exchange product is higher then there will be extra charges (difference in the amount of product). The difference must to be paid online in advance.
  • The products must have the original sticker label attached, should be folded properly and should be packed properly so that it is not damaged in transit. Without it, the exchange will not be processed.
  • We do refunds only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send an email to our customer support executives at support@kumudcreations.in along with the details of the order, the nature of the issues, and photographs of the defective product.
  • In some exceptional case if return is accepted (no delivery issue and correct order delivered) then Rs 200 will be deducted from the refund. The amount deducted is for the reverse pickup service provided, because the cost of logistics have significantly increases in the recent times. 
  • The refund will be provided in the same bank account from where money was deducted or to your given bank account.
  • Also, do note that the colour of the T-shirt and design may slightly vary from the ones displayed on our website, social media pages and ads.
  • Returns and refunds are not possible if there is a slight variation in the colour or design of the product delivered.
  • Also, in the event, on our verification, it is observed that the defect is incurred due to any of your actions or omissions, then we will not be responsible for refunding the amounts paid to you.
  • To avoid such issues. Do not accept the damaged package at the time of delivery.
  • We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify for it.
  • Exchange/Return requests will only be processed once per order.
  • Any Product Used/Washed Once Cannot be Exchanged or Refunded.
  • Any product bought during the sale or with a discount code will not be eligible for a refund.
  • Free exchange on Size issues but no Refund on Size issues.

5. Exactness of product

We want to ensure that you have a clear understanding of the exactness of the products you receive from us. Please read the following information carefully.

The images of the items on our website are for illustrative purposes only. While we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors will accurately reflect the color of the items. Please note that your items may vary slightly from those images.

Similarly, all sizes and measurements of items are approximate. However, we make every effort to ensure that they are as accurate as possible. We take all reasonable care to ensure that all details, descriptions, and prices of items are as accurate as possible.

Please note that due to the handmade nature of some of our products, there may be slight variations in the appearance of each item. However, we ensure that these variations do not affect the quality or overall appearance of the product.

We take pride in the quality of our products and stand behind their exactness. If you have any questions or concerns about the exactness of the products you have received, please do not hesitate to contact us. We are committed to ensuring that you are satisfied with your purchase.

6. Contact Information

If you have any questions about our Shipping and Return/Exchange Policy, please contact us at support@kumudcreations.in.

Thank you for choosing Kumud Creations.